Company & Quality Policy
At SCHAUENBURG Ruhrkunststoff GmbH, customer satisfaction, reliable processes and continuous improvement are our top priorities – our corporate and quality policy creates a binding framework for this and makes our standards of quality, safety and responsibility transparent.
It guides our daily activities – from product development and manufacturing to delivery. We combine clear standards with cooperative partnerships and a consistent focus on sustainable, safe and economical solutions.
- Our primary goal is to meet our customers' needs in terms of price, on-time delivery and fulfilment of the agreed quality requirements for our products.
- To achieve this primary goal, we must respond quickly and flexibly to customer requests.
- Satisfied customers are the best guarantee for the company's existence and thus for securing its jobs.
- Transparent and open communication is the basis for long-term cooperation with our customers and suppliers.
- This is the only way to build trust as the basis and prerequisite for successful cooperation.
- All employees are obliged to focus their work on this primary goal – from customer visits to quotation preparation, order confirmation, material and tool procurement, production and testing, assembly, packaging and shipping.
- Thinking and acting must never disregard economic efficiency.
- Quality management is not a necessary evil, but rather a coherent process from order receipt to product delivery with the aim of becoming so good that errors cannot occur in the first place.
- Tests do not create quality. They serve to determine whether the quality requirements agreed with the customer are being met.
- Production and assembly processes must be designed and carried out in such a way that they can be safely controlled.
- Organisational procedures and processes must be designed to be simple, clear and effective.
- We want to continuously improve the management system.
- The management is responsible for the company policy and the objectives and programmes derived from it. It undertakes to comply with and enforce this policy through commitment at all levels, to observe the legal regulations and to maintain a continuous improvement process.
- The management undertakes to provide the resources and methods necessary to ensure that this company policy can be successfully implemented.
- By promoting and challenging the people in our team, we ensure the continuous improvement of our work quality and creativity.
- Through sustainable business practices, we can do something good for the environment. Fair business practices and respect for human rights are also essential in the procurement market.
- Our quality policy aims to meet our customers' expectations with high-quality and reliable products. We recognise climate change as a significant factor influencing our business activities and are committed to making an active contribution to climate protection through energy-efficient processes, the reduction of emissions and the use of sustainable materials.
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